Don’t wait, Activate!

October 8, 2024

New VISA debit cards have been sent to members to replace their MasterCard debit cards. Once you receive your new card, don’t wait, activate it! And update any recurring payments or vendors that keep the card information on file. It’s also a great time to save your new VISA debit card to your mobile wallet for a quick and convenient way to pay.

A separate mailing with your new card’s PIN is also on the way. Please memorize this PIN or call the number listed in the PIN mailing to change the PIN to a number of your choosing.

Frequently Asked Questions:

You can activate your new card immediately upon receipt and it will start working.

Yes, your debit card number will change. Any recurring payments via debit card information or stored debit card information will need to be updated (i.e. insurance, utilities, fitness club, streaming services or subscription services, etc.)

In addition to recurring or subscription services, SecurLock Equip app users will want to update their app and mobile wallet users will want to update their mobile wallet(s).

Yes, you will receive a PIN in a separate mailing, but can reset the PIN to one of your choosing when you receive the new PIN information mailer.

Yes, if you change it to that PIN when calling.

Upon receipt, activate your debit card and watch for your PIN mailing. Use the new PIN with your VISA card or call the number listed on the mailing to change the PIN.

There is no fee associated with getting your new debit card. If, in the future, you need to replace a lost card, it would be subject to a replacement fee. Please refer to the Fee Schedule for a list of current fees.

Your Mastercard debit card will stop working 30 days from the date your VISA card was put into the mail.

Yes, if you change it to that PIN when calling.

Yes, you need to contact or update all merchants with which you have automatic charges or card information on file using your current card and provide them your new VISA debit card information. This will not apply to merchants that do recurring ACH charges/fees that come straight from a checking or savings account, only to those that keep your debit card information on file.

No, limits will remain the same.

VISA debit is directly linked to your checking account. When you use your VISA debit the funds are withdrawn from your checking account. VISA credit allows you to borrow money and repay it later.

Your Mastercard debit card can be destroyed, shredded or returned to any branch for destruction.

VISA is the market leader in both debit and credit card usage and has wide acceptance both domestically and abroad. The credit union’s switch to VISA debit cards means the credit union will be offering one brand of cards for both credit card and debit card services.