The MEMBERS1st team is working behind the scenes to ensure a smooth transition to our new VISA Debit Cards.

Frequently Asked Questions:

• How will I know if I should have received my new card? Watch our home page, online banking, the mobile app, social media, and/or the front of your statement to know when the VISA Debit Cards have been mailed out.
• When can I activate my new VISA debit card? You can activate your new card immediately upon receipt and it will start working.
• If I have a Mastercard debit card, will my card number change? Yes, your debit card number will change. Any recurring payments via debit card information or stored debit card information will need to be updated (i.e. insurance, utilities, fitness club, streaming services or subscription services, etc.)
• What else needs updated with the new cards information? In addition to recurring or subscription services, SecurLock Equip app users will want to update their app and mobile wallet users will want to update their mobile wallet(s).
• Will my PIN change? Yes, you will receive a PIN in a separate mailing, but can reset the PIN to one of your choosing when you receive the new PIN information mailer.
• Can my PIN be the same as my old card? Yes, if you change it to that PIN when calling.
• Do I have to request a new VISA card? No, you will automatically receive a new VISA debit card in the mail during the roll out period.
• What should I do once I receive my new card? Upon receipt, activate your debit card and watch for your PIN mailing. Use the new PIN with your VISA card or call to change the PIN.
• Are there costs or fees associated with replacing my Mastercard card with a new VISA card? There is no fee associated with getting your new debit card. If, in the future, you need to replace a lost card, it would be subject to a replacement fee. Please refer to the Fee Schedule for a list of current fees.
• How long can I continue to use my Mastercard debit card? Your Mastercard debit card will stop working 30 days from the date your VISA card was put into the mail.
• Will I be without a debit card? No, you should not be without a debit card. However, if your address is not up to date in credit union’s system prior to the card mailing, you may not receive your new VISA debit card. Please contact Member Service at 800-245-6199 if our website says the new cards have gone out and you have not received your new card.
• I have merchants that charge my Mastercard monthly. Will I have to notify those merchants? (Ex. Netflix, insurance companies, Amazon, Apple, utilities) Yes, you need to contact or update all merchants with which you have automatic charges or card information on file using your current card and provide them your new VISA debit card information. This will not apply to merchants that do recurring ACH charges/fees that come straight from a checking or savings account, only to those that keep your debit card information on file.
• Will my limits change? No, limits will remain the same.
• If I have courtesy pay, will I have to re-opt in for courtesy pay with my debit card? No; your courtesy pay status will not be affected and will continue to work throughout the conversion and after.
• What is the difference between my VISA debit and a VISA credit card? VISA debit is directly linked to your checking account. When you use your VISA debit the funds are withdrawn from your checking account. VISA credit allows you to borrow money and repay it later.
• What should I do with my Mastercard debit card? Your Mastercard debit card can be destroyed, shredded or returned to any branch for destruction.
  

VISA is the market leader in both debit and credit card usage and has wide acceptance both domestically and abroad. The credit union’s switch to VISA debit cards means the credit union will be offering one brand of cards for both credit card and debit card services.