We’re a strong and growing credit union with multiple Iowa locations, so we’re always looking for talented, energetic, member-oriented people to join us! We invite you to complete and submit an application so we can see where you might be a good fit for our team.
Full-time team members are eligible for the following:
- 401(k) with employer matching*
- Health insurance*
- Life insurance
- Dental insurance*
- Vision insurance*
- Health Savings Account*
- Flexible Spending Account*
- Employee discounts*
- Paid time off*
- Employee assistance program*
- Parental leave
- Tuition reimbursement
- Volunteer time off
*Part-time employees are eligible for these benefits!
Current Opening(s):
Overview
We are seeking a detail-oriented Consumer Loan Processor to join our team. The ideal candidate will play a crucial role in the loan application process, auditing consumer loans to ensure accuracy with loan documentation. This person will communicate with loan staff to make corrections, be available for member calls via the loan servicing phone queue, and train and assist loan staff in processing loan documentation for members.
Responsibilities
- Provide the highest level of member service, striving to build relationships with borrowers.
- Answer telephone for the loan department, provide routine information, and/or route calls to appropriate lending consultant. Take messages and coordinate follow through.
- Manage incoming and outgoing titles while verifying accuracy to safeguard credit union collateral.
- Provide assistance to the loan officer and staff, including updating loan data on the credit union’s computers, processing letters, and assembling documentation for member loans.
- Ensure that loan files contain documents with proper signatures, dates, and other relevant data.
- Provide assistance to the loan processors and staff, including updating/processing paid loans and release of liens, checking-in titles on new loan files.
- Assemble and verify accuracy of loan documentation.
- Check documents for proper vesting, legal descriptions, closing dates, and signatures.
- Maintain new and paid electronic consumer loan files. Perform a variety of clerical duties requiring knowledge of departmental procedures.
- Cross‐sell credit union products and services as appropriate.
Experience
- High School Diploma or equivalent
- Meticulous professional characteristics.
- Strong written and verbal communication skills.
- Excellent customer service and sales skills
- Math aptitude and keyboarding skills
If you are passionate about helping members achieve their financial goals, and you possess the necessary skills, we encourage you to apply for this exciting opportunity as a Consumer Loan Processor.
To apply, e-mail your resume to hr@members1st.com with the subject line: Consumer Loan Processor
We are seeking a dedicated, knowledgeable, and energetic Loan Officer to join our dynamic team. In this position, you will be responsible for taking thorough loan applications through all delivery channels including; phone, video, chat, text, online, and in-person on the ISU campus; cross-selling all credit union ancillary products and other services when in the members best interest; be thorough in documenting application notes to send to underwriting and be reviewed for a decision; and maintain safety and security of our members, our employees, and the credit union assets by adhering to regulations, policies, and procedures.
Responsibilities
- Exercises good judgment and decision-making skills using credit union policy and procedures and obtaining appropriate approval on items exceeding established authority.
- Interview loan applicants and provide information on loan products and alternative products that best meet the member’s needs. Request and review all required information and documentation to secure a loan.
- Assure the team safeguards member information while always maintaining total confidentiality, inside and outside of work.
- Remains current in laws and regulations and follows appropriate policies and procedures.
- Makes recommendations for improvement of security of member information, data, and physical environment.
- Demonstrates initiative by completing required items for personal and professional development.
- Enhances visibility within the community by supporting and participating in community events.
- Assists in and supports marketing efforts for the credit union.
- Assists with maintaining facility appearance.
- Completes special projects as assigned.
- Assist member in completing loan applications over the phone and/or electronically. Obtain and evaluate credit reports.
- Recommend and outline terms of loan. Inform prospective borrowers of loan commitments.
- Determine collateral needs and payment plans for members applying for loans.
- Notify applicant of loan decision. Correspond with members, applicants, and creditors to resolve questions regarding application information.
- Handle a variety of loans simultaneously while communicating with members in a timely manner.
- Train new consumer loan officers, and assist more junior consumer loan officers with questions, challenges, etc.
- Resolves member complaints, data conflicts, and ensures proper pipeline management of loans.
Qualifications
- Customer Service
- Demonstrated ability to promote sales growth.
- Meticulous professional characteristics.
- Strong written and verbal communication skills.
- Qualifies as MLO and complies with registration process for NMLS listing.
Join us as we strive to provide exceptional financial solutions to our members and future members on the college campus!
To apply, e-mail your resume to hr@members1st.com with the subject line: Loan Officer – ISU
We are seeking a motivated and detail-oriented Marketing Assistant to join our marketing team. The ideal candidate will play a vital role in supporting various marketing initiatives, helping to drive brand awareness and engagement. This position offers an excellent opportunity for growth and professional development in the marketing field.
Responsibilities
- Responsible for graphic design projects from concept and design to production.
- Monitoring and managing the company’s social media platforms, adjusting outreach tactics as needed
- Complete projects related to branding, content creation, and social media marketing
- Assist management with the preparation of campaigns and reports
- Collect performance metrics to measure progress
- Works closely with the Vice President of Marketing to create collateral, promotional and advertising pieces for print, web, social and event projects.
- Ensures consistency in the visual representation of the brand.
- Assists branch offices with displays, promotions and marketing materials.
- Updates the public website and Intranet site to ensure that content is accurate.
- Maintains and restocks inventory of marketing materials and supplies, including but not limited to brochures, envelopes, and company promotional items. Coordinates distribution of inventory to branches and departments according to their needs.
- Supports and participates in promotional events, representing the credit union.
- Follows internal compliance procedures for advertisements, marketing materials and events.
Experience
- Degree in Marketing, Graphic Design, Advertising or related field, or at least 2 years’ experience in desktop publishing and creative development. Or any combination equivalent to education and experience that provides the required knowledge and skills.
- Bilingual and biliterate in English and Spanish preferred, but not required.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer literate.
Join our team as a Marketing Assistant and contribute to exciting projects that shape our brand’s future! To apply, e-mail your resume to hr@members1st.com with the subject line: Marketing Assistant
Expected hours: 20 – 28 per week
Eligible for: 401(k) with matching, Employee assistance program, Employee discounts, Health insurance, Flexible spending account, Health savings account, Paid time off
Employment Application (PDF)