PURPOSE OF POSITION

To assure that every member and internal customer receive “Raving Fans” service on a consistent basis. Plan and implement the credit union’s education and training programs that reflect the strategic plan of the credit union. Ensure that ongoing development of all employees reflects strategic priorities and quality service to members. Support the community education initiatives of the credit union. Compile and maintain assistive documentation for use by staff including procedures and processes; policies and regulatory compliance; and benchmarks for service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assess the credit union’s training needs with input from managers, member satisfaction surveys, employee assessment surveys, and other appropriate sources.

2. Administer the credit union’s training programs by creating and/or coordinating presentations and presenting programs.

3. Create training activities for interactive participation.

4. Evaluate training materials and methods.

5. Conduct and/or coordinate seminars and workshops for new products, policies, and procedures for all staff.

6. Conduct and/or coordinate new hire orientation and training sessions for new employees of the credit union.

7. Create and conduct or coordinate training for the established career path at the credit union.

8. Conduct and/or coordinate training classes for management trainees.

9. Assist department managers with employee development and training.

10. Prepare or coordinate development of procedural tools used in conjunction with training needs.

11. Develop and maintain a centralized documentation (intranet or shared drive) source with standardized processes, procedures, policies, and resource materials.

12. Coordinate all-staff training days.

13. Investigate and research available training methods and procedures to determine new or improved training methods as well as new and improved content materials.

14. Evaluate outsourced programs and/or vendors to augment training internally. Coordinate and utilize external training programs and products that enhance the credit union’s training program.

15. Act as a liaison for the Education Committee and the Standards Committee.

16. Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

17. Inform employees on scheduled training and track their progress.

18. Recommend training materials and methods, order and maintain in-house training equipment and facilities.

19. Periodic travel between branches of the credit union will be required.

LOCATION

Marshalltown, IA. This is an in-person position.

PREFERRED QUALIFICATIONS

· Bachelors degree or at least 5 years of related experience in training and development.

· Customer service experience is preferred.

· Previous accounting experience is beneficial.

· Excellent communication skills, both written and verbal.

· Good listening and interpersonal skills.

· Strong attention to detail.

· Ability to read and interpret documents such as regulatory rules, trade literature, and procedure manuals. Ability to write reports and correspondence with a high degree of precision and literary intelligence.

· Ability to speak effectively before groups of members or employees of the organization or before the Board of Directors.

Job Type: Full-time

To apply, please submit your resume and cover letter highlighting your relevant experience. We look forward to hearing from you!

To apply, e-mail your resume to hr@members1st.com with the subject line: Learning & Development Coordinator